l only order online never on the phone. Now your postage has gone up hugely less often. Sometimes the postage on under £10 items is half of what the item costs so not cheap with £5.00 postage. l wait until free postage days or order £65.00 to get free postage hence placing less orders.
Customer service on the odd occasion l have rung them may not always have the answer but certainly try to help.
