The online service was easy and speedy. The site is easy to find and search for your favorite shoes. One slight hiccup, I ordered the wrong size, and talked to customer service without any on hold or lengthy delay of reaching someone. I was surprised at the cheerful, friendly, voice that greeted me. She made the process of returning simple and fast. A return label, a drop off, reorder the correct size and I had my new shoes in 4 days. From reorder to receipt, Brooks kept me informed by text every step of the way. 5 stars was an easy rating for the entire process.