Yes, the operator that answer the phone when you called they very courteous, very polite and very professional. They take the time to listen to what you have to say and they go over and above to try to help you get what you’re looking for you have a very good staff, and very well trained From one to 10 I give you a site at 12 there is one complete they do have I bought a 20 inch 18 karat gold chain. I bought a 20 carat gold chain 20 inch and I bought five Ruby 0.90 and then I bought one on a separate call on the same day and they have not sent me a confirmation on any of the stuff that I have bought when I bought it I went through your automated system and everything went through and the automated system taken. Congratulations your order has gone through and usually when I order from you guys, I always get a confirmation lately. I have nothing getting them, other than that thank you have a good day