Easy to maneuver and looking forward to ordering my next pair which I do yearly.

My original order hadn’t arrived in over 8 days and went everywhere in Ohio! The Brooks rep was great, sent me text updates, and resolved the issue by re-shipping my order at no charge to me for the shoes or the shipping. Great customer service!

No complaints. Functioned properly.

Great timely secure delivery

The site is easy to navigate and customer service is second to none.

Very easy to find items including latest styles.

I have loved Brooks ever since I first discovered the Adrenaline in a store many years ago. Now I only order from the website. I wear both the Adrenaline and the Ghost, and I appreciate that they are available in my difficult size (12 Narrow). Having more of a color selection in narrow would be hugely appreciated, but I'm really just grateful that Brooks sells narrows. Brooks customer service is the best in the business--folks are informative, friendly, easy to talk to, no wait time to speak with a human, no irritating bots, eager to help, patient . . . I could go on and on. I was disappointed that Brooks started charging for shipping, but I decided to become a member and now I can get expedited free shipping. I appreciate that I can choose not to get marketing emails, but I wish that I could select particular types or a number of emails to receive, instead of the choice just being all-or-none. I LOVE the Run Happy freedom to use the gear for 90 days. I LOVE the free returns. The site is easy to use, and delivery has always been hassle-free. Thank you to everyone at Brooks!

Brooks has awesome customer service specialists who are so helpful and pleasant and I am grateful for the very generous return policy both the length of 90 days and being permitted to wear the sneakers in normal life to determine if they will work (it is so difficult to be unable to wear a shoe prior to return). The website ordering experience is top notch and intuitive, and shipment and delivery has been quick and efficient. My return experience with multiple pairs of sneakers has also been amazing and fast and the return credits come quickly which I really appreciate. Overall, absolutely no complaints, keep up the GREAT work. Thank you!

I have worn brooks for many years and hopefully many years to come. Your website is wonderful.

Easy to order and given many choices